Our Privacy Policy
VIP Pet Services
Privacy Policy
Effective Date: 24 July 2026
VIP Pet Services is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
VIP Pet Services provides professional pet care services including home visits, pet sitting, dog walking and other related services.
Data Controller
VIP Pet Services is the data controller responsible for personal information collected in connection with our services.
If you have any questions about this Privacy Policy of how we process your personal information please contact:
VIP Pet Services
Contact: Steve France
Email: steve.france@vippetservices.co.uk
Telephone: 07460 251685
2. Information We Collect
Depending on the services you request, we may collect:
• Your Name
• Address
• Email address
• Telephone number
• Emergency contact details
• Pet names and descriptions
• Veterinary practice details
• Pet medical information and medication requirements
• Behavioural information
• Feeding routines and care instructions
• Home access information (including key and alarm details where applicable)
• Booking History
• Payment and invoice information
• CCTV or body worn camera footage where this is necessary for safety, security, incident investigation, insurance purposes or legal compliance.
3. How We Collect Your Information
We collect personal information when you:
• Complete our registration forms
• Contact us by telephone, email or through our website
• Make a booking
• Request a quotation
• Provide information during a Meet and Greet
• Communicate with us during or after our services
4. How We Use Your Information
We collect your information to:
• Provide pet care services
• Arrange bookings
• Care for your pets safely
• Contact you regarding bookings
• Process payments and invoices
• Respond to enquiries
• Maintain our business records
• Meet our legal obligations
• Protect our staff, clients, pets and property where body worn cameras or photographs are used appropriately
5. Our Lawful Basis for Processing
We process your personal information because:
• It is necessary to provide the services you have requested and manage our agreement with you.
• We have legitimate interests in operating, managing and protecting our business and providing a safe and reliable service.
• We are required to comply with legal obligations, such as maintaining financial records.
• In emergency situations, we may process or share information where necessary to protect the vital interests of you, your pet or another person.
6. Sharing Your Information
We never sell your personal information.
We only share your information where necessary.
This may include:
• Veterinary practices where emergency treatment is required.
• Emergency contacts authorized by you.
• Our insurers.
• Professional advisers
• Government authorities where required by law.
7. How We Store Your Information
Your information is stored securely in electronic and/or paper format. Electronic records are held on password-protected devices and where used, reputable cloud storage services with appropriate security measures.
Only authorised persons have access to your data.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary.
Typically:
• Client records: up to 6 years after the last booking
• Financial records: as required by HMRC
• Marketing consent: until withdrawn
• Body worn camera footage – normally deleted within 30 days unless required for an ongoing investigation, insurance claim or legal proceedings.
• Incident reports: up to 6 years.
Information that is no longer needed is securely deleted or destroyed.
9. Your Rights
Under UK GDPR you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your data (where legally possible)
• Restrict processing
• Object to certain processing
• Request a copy of your data
• Withdraw consent where consent is relied upon
To exercise these rights, please contact us using the details above.
Some rights may be limited where we are legally required to retain information.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure it functions correctly and to enhance your browsing experience.
We may also use website analytics to help us understand how visitors use our website, such as which pages are most popular and how visitors navigate the site. This information is collected in an aggregated or anonymised form wherever possible and is used to help improve our website and services.
Where we use non-essential cookies or analytics that require your consent under applicable data protection laws, we will ask for your consent before they are placed on your device.
You can manage your cookie preferences through your browser settings or any cookie consent banner displayed on our website. We use this information solely to respond to your enquiry or provide the services you have requested.
When you contact us through our website, we collect the information you choose to provide, such as your name, email address, telephone number and message.
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
11. Marketing
We may occasionally contact you with information about our services, promotions or business updates where we have a lawful basis to do so.
You can opt out of receiving marketing communications at any time by contacting us using the details provided in this Privacy Policy. We will promptly remove you from our marketing list upon request.
We will continue to contact you where necessary in relation to existing bookings, enquiries or the services we provide to you.
12. Pet Photographs
With your permission, we may take photographs of your pets for our website or social media.
We will never publish your home address or personal information.
You can withdraw your consent at any time.
13. Keeping Your Information Secure
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to help protect it from unauthorised access, loss, misuse, alteration or disclosure.
Personal information is stored securely in paper and/or electronic format. Paper records are kept in a secure location, and electronic records are stored on password protected devices and, where used, reputable cloud storage services with appropriate security measures. Access to personal information is limited to those who need it for the purposes of providing our services.
While we take reasonable steps to protect your personal information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
14. Your Rights and Complaints
If you have any questions or concerns about how we handle your personal information, please contact us first and we will do our best to resolve the matter promptly.
If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner’s Office (ICO) the UK’s independent authority responsible for upholding information rights and data protection laws.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
VIP Pet Services
Where Every Pet is a VIP